Merchant Sales & Support Executive

Responsibilities

• Drive merchant acquisition, development, and retention by creating focused efforts to communicate compelling offerings for the merchants
• Assist to develop, execute and optimise communications strategy to raise product awareness and acceptance
• Build and cultivate relationships with key accounts and retail merchants as well as Partner Acquirers, and Referral Partners and be measured by sign-up, retention, profitability, revenue growth and customer satisfaction of the respective portfolios 
• Provide ongoing support to manage merchant accounts and Partners
• Perform KYC/KYB on Liquid’s merchants/consumers per Liquid’s Compliance policy
• Interface with Liquid’s partners to onboard their e-Wallets onto Liquid’s payment system
• Support to resolve issues during Partners/merchants’ production testing before system rollout
• Handle service/system related issues and disputes from merchants and Liquid partners by performing 1st level investigations before escalating to respective teams

Requirements

• Diploma in Business/Marketing/Management or relevant experience in the payment industry
• Fluency in local languages and English, with excellent written and communication skills
• Able to multi-task and work in a fast-paced Fintech environment
• Able to work independently or in a team and meet tight deadlines
• Highly self-driven with the ability to learn fast and think on the feet
• Be constantly self-motivated to hunt/achieve sales targets under pressure
• Determined, resilient and results-driven in a growth-focused startup
• Prior sales experience is an advantage
• Knowledge of mobile and e-commerce technologies is a definite plus

How to apply

Please submit your latest resume to hr@liquidpay.com or reach us via the portal below to apply for the position above. Due to a huge number of interests/applicants, we regret that only shortlisted candidates will be notified. We have also implemented a virtual hiring process and continue to interview candidates by phone or video and are onboarding new hires remotely.

Liquid Group is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.