A simpler way to receive and send money with just a mobile number, NRIC/FIN, or Unique Entity Number (UEN)
Our revamped LiquidPay app is your go-to e-wallet for global money remittance services and QR payments with the markets best offered exchange rates.
New Key Features:
- Liquid Account for Remittances: Send and receive money faster and cheaper, both locally and overseas via PayNow.
- Local QR Payments: Enjoy convenient scanning and payment options at all PayNow merchants and most hawkers.
- Overseas QR Payments: Stay secure while making convenient payments wherever you go. (coming soon)
With our low best-in-market fees and competitive exchange rates, you can be confident that you’re getting the best value for your money. Transactions have never been easier and more affordable.
What Is PayNow?
As a non-bank member of PayNow, we are able to offer our customers the ability to make instant money transfers to other PayNow users simply by using their mobile number, NRIC/FIN, UEN number, or Virtual Payment Address (VPA). This makes it easier and more convenient for our customers to transfer funds to anyone, anywhere, anytime.
What Is Liquid Account?
A new payment feature in your LiquidPay app, here to enable you to send and receive money faster, easier and more affordable than ever before via PayNow.
Link your PayNow-connected bank account and enjoy the convenience of quick top-ups, secure and instant money transfers, both domestically and internationally, simply by using your mobile number, NRIC/FIN, UEN number, or Virtual Payment Address (VPA).
Instant Overseas Remittance Made Easy with Paynow and UPI
How It Works?
- Step 1 : Login to your preferred banking app and select the PayNow option.
- Step 2 : Select PayNow to VPA (Virtual Payment Address).
- Step 3 : Enter your full LiquidPay VPA: [+country code](mobile number)#XNAP (e.g.+6587654321#XNAP)
- Step 4 : Check that the Recipient’s Nickname is correct.
- Step 5 : Enter the amount you wish to top up.
- Step 6 : Confirm your transfer. Your top-up should be reflected on your LiquidPay app within 30 seconds.
- Step 1 : Select “Transfer”.
- Step 2 : Select “PayNow to Mobile” to pay to individuals or “PayNow to UEN” to pay to businesses.
- Step 3 : Select the payment app with the payee’s account you wish to transfer to.
- Step 4 : Select “Confirm” to complete transaction.
What can this PayNow-UPI (“PN-UPI”) linkage enable?
The linkage provides a convenient (24/7), fast (near real time), secure and cost-effective means for customers of participating Banks and Non-Bank Financial Institutions (NFIs) in Singapore and India to perform cross borders transfers.
In essence, Singapore’s PayNow and India’s *Unified Payments Interface (“UPI”) users will be able to send money instantly and securely across the two countries.
- A PayNow user of a participating bank/NFI in Singapore will be able to send money to a UPI user of a participating bank in India, and vice versa.
- A Singapore PayNow user sending money to India will need to key in the recipient’s registered UPI identity (“UPI ID”).
- An India UPI user sending money to Singapore will need to key in the recipient’s registered PayNow mobile number or Virtual Payment Address (“VPA”).
*Unified Payments Interface, or UPI in short, is an instant real-time payment system developed by National Payments Corporation of India which facilitates inter-bank peer-to-peer transactions.
How is this remittance solution different from what’s already in the market?
With this new PayNow–UPI linkage, customers from India and Singapore are able to send and receive cross-border funds easily and quickly, with just their mobile numbers / VPA / UPI IDs, in near real time and at competitive rates. There is no need to remember or note down the recipient’s bank name, account number and other banking details or wait for 1 to 2 days for the cross-border transfer to be completed. There is also no need for the recipient to share his/her bank account details with the sender.
What is the maximum that I can transfer? What is the maximum that I can receive?
There is no limit on the number of transactions that a user can make per day.
However, there is currently a daily cap of SGD1,000 or equivalent in Indian Rupees (“INR”) for funds transfers made between users in Singapore and India respectively.
Which are the current participating Indian banks that I can send and receive funds from?
There are 6 UPI banks from India currently participating in this scheme for receiving funds transfers are:
- Axis Bank
- DBS India
- ICICI Bank
- Indian Bank
- Indian Overseas Bank
- State Bank of India
There are 4 UPI banks from India currently participating in this scheme for sending funds transfers are:
- ICICI Bank
- Indian Bank
- Indian Overseas Bank
- State Bank of India
Will there be more participants in the future?
Once the PayNow-UPI linkage is established, further participants (both banks and NFIs) may be onboarded to offer this service to their customers.
How do I make use of this to send money to someone in India?
The process is the same as with the current PayNow process. Instead of keying in a PayNow user mobile number (eg: +6512345678) or VPA (eg: +6512345678#XNAP), you may now enter the UPI ID of your recipient who has a registered UPI ID. Examples of UPI ID are:
For the current phase, the beneficiary in India (payee) should be an account holder, as also the UPI ID holder of any of the below participating banks (i.e., it should have an account with one of the 6 Indian participating banks and should also have UPI ID of the same bank). Thus, the account and the UPI handle of the beneficiary’s should be any of the combinations given below:
|Beneficiary Account with||UPI ID Handle|
|DBS Bank India||@dbs|
|Indian Overseas Bank||@iob|
|State Bank of India||@sbi|
Do I need to register my mobile number / VPA again before receiving funds?
There is no need to separately register your mobile number or VPA if you are already registered with a Liquid Account on the LiquidPay app. Once you have your Liquid Account activated, you can send and receive funds.
How will the exchange rate be determined?
Exchange rate will be determined based on your amount and currency. The rate is transparent and fully displayed within the LiquidPay app when you are initiating the overseas transfer. You will be able to see the exchange rate upfront and decide whether to confirm the PayNow-UPI transfer or to cancel it.
How much is the remittance fee?
You can easily see the remittance fee in your LiquidPay app after selecting the country you want to remit to and when you have key in the amount. Do follow our LiquidPay Facebook Page to stay tuned on the latest promotions and news.
Are there any other fees associated with each transaction?
No, there are no other fees. You only pay a small transaction fee when you send money to someone. Never when receiving.
Is this mode of payment safe?
This mode of payment is as safe as the existing domestic PayNow transactions.
What if I make a wrong transfer? How will I get my money back?
Please contact LiquidPay’s customer support at email@example.com , in order to initiate a refund request.
What if I receive funds that do not belong to me?
You should not use the funds and should report the receipt of the funds to your bank or wallet-provider. You have the option to lodge a police report and to initiate a return-of-funds process through your bank or wallet-provider.
Do I need to register before I can send money to India?
You need to have a Liquid Account activated on your LiquidPay app. Please take note that your recipient (payee) should be an account holder of any of the 6 participating Indian banks and is also the UPI ID holder of the same participating Indian banks.
What do I need to do if my recipient registered UPI ID is with a non-participating Indian bank?
You will not be able to transfer to that UPI ID through this mode of payment currently. You may check with your recipient if they have any other UPI ID that is registered with any of the participating banks in India.
Will my recipient receive any notifications when I send money to their UPI ID?
Your recipient may receive the notifications from their bank provided that the notification feature is part of service agreement when the recipient of the fund registers their UPI ID with their bank.
What do I need to do if my transaction is successful, but my payee did not receive the money?
You may request your recipient to check with their bank on the status of their UPI ID, as well as the transaction.
What do I need to do if, upon registration, my account authentication through SingPass doesn't work?
Thank you for your interest in LiquidPay.firstname.lastname@example.orgThe issue might be due to our onboarding and compliance team processing your registration and conducting mandatory user review. We will reach out to you once the onboarding is completed, or you can contact LiquidPay support for further assistance at
Why do I get an “Invalid UPI ID” message when trying to send funds to a UPI handle (e.g. @okicici) which is linked to a legitimate bank account with ICICI?
You may have initiated a transaction of a third-party application provider (e.g. @okicici), which is currently not supported by the PayNow-UPI linkage. Supported UPI handles for fund transfers are as per the list below:
|Beneficiary Account with||Valid UPI ID Handle|
|DBS Bank India||xxx@dbs|
|Indian Overseas Bank||xxx@iob|
|State Bank of India||xxx@sbi|
What is a VPA or virtual payment address?
A virtual payment address, or VPA, is an identifier used by the non-bank financial institutions that can be uniquely mapped to an individual account.
Your VPA with LiquidPay will always have the following format:
+(Country Code)(mobile number)#XNAP. For example, +6591234567#XNAP
You can link your VPA to your LiquidPay app to start sending and receiving funds via PayNow.
How is it different from existing PayNow?
The NRIC/FIN, Mobile Numbers and UENs used by banks to allow users to link their preferred bank account to PayNow.
VPAs are used by non-bank financial institutions (NFIs) to allow users to link their e-wallets, such as Liquid Account, to PayNow.
Can I have both PayNow bank account and PayNow e-wallet?
Yes. You can continue to use NRIC/FIN, Mobile Numbers, or UENs with your existing bank account, while simultaneously holding PayNow e-wallets offered by the non-bank financial institutions (NFIs). It is also possible for you to have multiple PayNow e-wallets by the various NFIs, as each e-wallet will be differentiated by an unique VPA depending on the entity offering the e-wallet.
How do I activate PayNow on my Liquid Account?
You can activate your account for PayNow after completing a consumer verification process via MyInfo.
How do I top up via PayNow?
You will be able to top up your Liquid Account using your preferred bank app after activating PayNow on your Liquid Account.
Who should I contact if I’m having issues?
Please contact your bank directly for issues with PayNow on your bank app. Please email email@example.com for issues on our LiquidPayapp.
Are there any charges for using PayNow to send money and receive money via Liquid Pay?
There are no charges imposed for using PayNow at the moment, it is free to use.